Email Composer
Replaces native NetSuite email with a more robust, business-focused tool — dynamically attach transaction PDFs, statements and images without saving them locally first, and automatically track inbound replies against the right customer, contact or transaction.
WHO IT'S FOR
Customer service, AR, and collections teams that email customers about transactions and need replies automatically routed and tracked, plus a triage process for unmatched inbound mail.
WHAT IT DOES
Replaces native NetSuite email functionality with a more robust, business-focused composer: dynamically attach transaction PDFs, statement files and images without needing to save them locally and re-attach, using hidden thread-token reply routing paired with an inbound capture plug-in that matches replies back to the right customer, contact or transaction. Includes a triage queue for anything that can't be confidently matched, so nothing silently falls through.
DEPENDENCIES
SuiteScript bundle — Suitelet + 2 User Events + 2 Client Scripts + 1 inbound plug-in + 3 custom records
- NetSuite features: Custom Records, Server-Side Scripting
- Two saved searches (Reply Message, Unmatched-Email-with-Files) built per account
- File Cabinet folders for temporary/cloned attachments
- Inbound Mailbox Map records configured per account — no hardcoded fallback routing by design
WHAT IT COSTS
From £75/mo
Priced by tool complexity, with a one-time buyout option for accounts that prefer it. Talk to us for a quote specific to this tool.
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